Refund policy

We want you to feel confident when shopping with us. If for any reason you are not satisfied with your purchase, you have the right to request a refund within fourteen (14) calendar days from the date you receive your order. If more than fourteen (14) calendar days have passed since you received your order, you are not eligible to exercise your statutory right to a refund.

1. How to Request a Refund

You may request a refund within fourteen (14) calendar days from the day you receive the goods.

In your order confirmation email click 'View Order', then select 'Return Items'. You will be prompted to sign in using the email address associated with your order and verify your identity with a code sent to your inbox. Next, select the item(s) you wish to return and choose the reason for the return. Please note that return shipping costs are the responsibility of the customer. Finally, review and submit your request.

The goods must be returned within fourteen (14) days from the date you notify us of your withdrawal.

2. How to Return Your Order

You must return the goods without undue delay and in any event no later than fourteen (14) calendar days from the date you submitted your Return Form.
The deadline is met if the goods are sent before the 14-day return period has expired.
Unless otherwise agreed, the direct cost of returning the goods is the responsibility of the customer.
Returned items must comply with the conditions outlined in Section 4 below.

3. When You Will Receive Your Refund

We will issue your refund without undue delay and in any event no later than fourteen (14) days from the date we are informed of your decision to withdraw.
However, we may withhold the refund until:

We receive the returned goods, or
You provide evidence that the goods have been sent back, whichever occurs first.

The refund will include:

The full purchase price of the product
The standard delivery cost paid at the time of purchase

If you selected a delivery method more expensive than our standard shipping option, the additional shipping cost will not be refunded.
Refunds will be issued using the same payment method used for the original purchase or as a gift card if requested which can be used in-store or online.

4. Condition of Returned Goods

All frames and sunglasses must be returned in the same condition in which they were received, including:

Original packaging
Protective case
Cleaning cloth
Tags and labels
Any accompanying accessories

You are entitled to handle and inspect the frames or sunglasses only to the extent necessary to determine their nature, characteristics, and proper functioning — as you would be permitted to do in a physical store.
The products must not show signs of excessive handling, damage, bending, scratched lenses, removal of tags, missing components, or other alterations.
If the returned item shows signs of handling beyond what is necessary for inspection, you will be responsible for any diminished value of the goods. We reserve the right to deduct an appropriate amount from the refund to reflect such loss in value.
If the product has been damaged or altered to the extent that it cannot be resold due to improper handling, the refund may be reduced accordingly.

5. Exchanges

We offer the option to Exchange any products purchased online In-Store only.
Within 14 days of receiving your order, you can visit us in store and find what suits you best.
All you need is:

Your receipt or proof of purchase,
The relevant purchased product in good condition (as described in section 4 above).

Please note the exchange value is equal to the purchase price paid for the product at the time of order, excluding shipping costs and any promotional discounts applied.
Exchanges are subject to the same conditions regarding return eligibility and condition of goods as set out under section 4 above.

6. Exceptions and non-returnable items

Gift cards.

7. Faulty or Damaged Goods

We take great care to ensure that all frames and sunglasses are delivered in perfect condition. If you believe your item is faulty, damaged, or not as described, please contact us at info@istyleoptical.com as soon as possible with your order number and clear photographs of the issue.

If Your Item Arrives Damaged

If your product arrives damaged or defective, please notify us without undue delay. Once the issue is confirmed, we will arrange an appropriate solution and cover any necessary return shipping costs.

What Is Not Covered

The legal guarantee does not cover damage caused by: