Shipping policy

We are pleased to offer reliable delivery services to Cyprus and Greece through:

  • BOX NOW Automatic Lockers

Please note that submission of an order does not automatically constitute acceptance of the order. Orders are subject to availability. In rare cases, there may be overlap between online stock and our physical store. If an item is unavailable after your order is placed, we will notify you by email and provide an appropriate solution.

You will receive an email confirmation once your order has been accepted and is being processed. You will also receive notification when your order has been dispatched and is on its way.

 

Shipping Within Cyprus

Delivery via BOX NOW CYPRUS LTD - Automatic Parcel Lockers (24/7 Collection)

  • €2.99 for orders under €100
  • Free for orders €100 and above

Estimated delivery time: 1–3 working days

 

Shipping to Greece

Delivery via BOX NOW CYPRUS LTD – Automatic Parcel Lockers (24/7 Collection)

  • €7.50 for orders under €250
  • Free for orders €250 and above

Estimated delivery time: 2–5 working days

 

 

Order Processing

Orders are processed on business days Monday–Saturday, excluding public holidays via BOX NOW.

For BOX NOW Delivery

1. Selection of Locker & Contact Details

At checkout, you must select your preferred BOX NOW locker location and provide a valid and accurate mobile telephone number and email address (where applicable).

You are solely responsible for ensuring that the contact details provided are correct. Incorrect or incomplete information may prevent successful delivery or collection.

2. Delivery Notification

Once your parcel has been placed in your selected locker, you will receive notification via SMS and/or via email (if provided).

The notification will include:

  • The location of your selected locker,
  • Collection instructions,
  • The collection deadline, and
  • A unique one-time Personal Identification Number (PIN).

3. Collection Procedure

To retrieve your parcel, you must attend the selected BOX NOW locker and enter your unique PIN on the locker interface.

Entry of the correct PIN:

  • Automatically releases the designated compartment and
  • Constitutes confirmation of delivery.

4. Storage Period & Non-Collection

Your parcel will remain available in the selected locker for a minimum of forty-eight (48) hours.

You may request a twenty-four (24) hour extension via the BOX NOW platform, subject to availability.

If you fail to collect your parcel within the permitted timeframe:

  • It may be removed from the locker,
  • Transferred to BOX NOW facilities, and/or
  • Returned to us.

5. Tracking

You may monitor the status of your shipment at any time using the tracking link provided in your delivery notification.

 

 

Lost or Missing Shipments

If tracking information indicates that a parcel has been delivered but you have not received it, you must notify us within 48 hours.
We will assist in opening an investigation with the courier. Please note that resolution of such cases depends on the courier’s investigation process and confirmation of delivery.
We remain responsible for the goods until delivery is completed in accordance with applicable consumer protection law.

 

Shipping Delays

Delivery times provided are estimates only and begin from the date of dispatch, not the date the order is placed.
Whilst we make every effort to ensure timely delivery, we are not responsible for delays caused by circumstances beyond our control, including but not limited to courier delays, public holidays, extreme weather conditions, strikes, customs procedures (where applicable), or incorrect shipping information provided by the customer.
Such delays do not constitute grounds for cancellation or compensation, except where required under applicable consumer protection law.

 

Important Notes

  • Please ensure your shipping details are accurate at checkout to avoid delays.
  • We are not responsible for delivery issues arising from incorrect or incomplete address information provided by the customer.
  • Risk of loss or damage passes to the customer upon delivery of the goods.
  • If your order arrives damaged, please contact us as soon as possible so we can resolve the issue in accordance with our Refund Policy.